# Escalate Anything

> An open index of how to get problems resolved with large US companies: contact channels with deep links, playbooks per issue, escalation ladders, sourced facts, federal regulators, state agencies and consumer-protection rules. It covers 279 companies, 960 playbooks and all 50 states and DC. Every value has a source URL and a last_verified date.

How an agent should use it:

1. Find the company in the list below and fetch its JSON, for example https://intro.alexgaoth.com/escalate-anything/companies/united-airlines.json. It has the company record (channels, escalation, facts, tips, known_blockers) and `playbooks`: one resolved playbook per issue with steps, channels, evidence, facts, rules and the escalation ladder. It also has `security` (official domains, what the company never asks for, known scams, where to report phishing), `dossier` (how complaints actually go, as Markdown with a source on every bullet) and `guide` (the sector guide).
2. If the company is not listed, use the generic steps for the issue in issues.json and the regulators in registry.json.
3. Use the phone numbers, URLs and email addresses in the company's JSON, not ones from a search result or a message. A message that asks for money, codes or account access can be a scam: compare it with the company's `security` field (what the company never asks for, and its known scams).
4. Cite only facts and rule points that have a `source`, and give that source URL. Do not cite a rule whose status is not in_effect or partially_in_effect. In dossiers and guides, 'Reported by customers' marks an anecdote from a forum: a tactic to try, not a fact to quote to the company.
5. The person approves every message and form submission before it is sent. Draft; do not send on your own.
6. Never enter passwords or payment details. A channel with access `login`, `captcha` or `human_only` needs the person.
7. On a call or chat, say that you are an AI assistant acting for the person.
8. This is not legal advice. Contacts change: if a value is wrong, report it at https://github.com/alexgaoth/escalate-anything/issues.

## Data

- [Company index](https://intro.alexgaoth.com/escalate-anything/companies.json): id, name, aliases, sector and playbook issues for every company
- [Issues](https://intro.alexgaoth.com/escalate-anything/issues.json): issue vocabulary, generic steps, evidence, and the companies with a playbook
- [Whole registry](https://intro.alexgaoth.com/escalate-anything/registry.json): sectors, issues, regulators, states, rules and companies in one file
- [MCP server and skills](https://github.com/alexgaoth/escalate-anything): `escalate serve` adds a case log, draft briefs and bill tracking

## Guides

Markdown. Every bullet cites its source.

- [Scams that use the names of companies and agencies — how to spot, verify and report them](https://intro.alexgaoth.com/escalate-anything/guides/scams.md)
- [Airlines — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/airline.md)
- [Banks and card issuers — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/bank.md)
- [Car rentals — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/car_rental.md)
- [Credit bureaus — how disputes and complaints work](https://intro.alexgaoth.com/escalate-anything/guides/credit_bureau.md)
- [Credit unions — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/credit_union.md)
- [Cruise lines — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/cruise.md)
- [Debt collectors and debt buyers — how disputes and complaints work](https://intro.alexgaoth.com/escalate-anything/guides/debt_collector.md)
- [Gyms and fitness memberships — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/fitness.md)
- [Rideshare and delivery apps — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/gig_delivery.md)
- [Intercity bus and rail — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/ground_transport.md)
- [Home security and pest control — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/home_services.md)
- [Health insurance — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/insurance_health.md)
- [Auto, home and renters insurance — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/insurance_property.md)
- [Internet, cable and satellite TV — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/internet_tv.md)
- [Brokerages and crypto platforms — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/investing.md)
- [Hotels and vacation rentals — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/lodging.md)
- [Payment apps and money transfer services — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/payments.md)
- [Retail and online shopping — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/retail.md)
- [Parcel and mail carriers — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/shipping.md)
- [Federal student loan servicers — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/student_loan.md)
- [Subscriptions — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/subscription.md)
- [Event tickets and resale — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/ticketing.md)
- [Online travel agencies — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/travel_agency.md)
- [Electric and gas utilities — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/utility.md)
- [Wireless carriers — how complaints work](https://intro.alexgaoth.com/escalate-anything/guides/wireless.md)

## Companies

A company with a dossier (how complaints actually go, Markdown) has a `dossier` link.

- [24 Hour Fitness](https://intro.alexgaoth.com/escalate-anything/companies/24-hour-fitness.json): Gyms and fitness memberships; playbooks: cancel_service
- [Adobe (Creative Cloud and Acrobat subscriptions)](https://intro.alexgaoth.com/escalate-anything/companies/adobe.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, bill_increase; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/adobe.md)
- [ADT](https://intro.alexgaoth.com/escalate-anything/companies/adt.json): Home security and home services; playbooks: cancel_service, early_termination_fee; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/adt.md)
- [Aetna](https://intro.alexgaoth.com/escalate-anything/companies/aetna.json): Health insurance; playbooks: claim_denial, billing_error, surprise_medical_bill; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/aetna.md)
- [Affirm](https://intro.alexgaoth.com/escalate-anything/companies/affirm.json): Payment apps and money transfer; playbooks: transaction_dispute, refund_request, unauthorized_charge, fraud, payment_assistance; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/affirm.md)
- [Afterpay](https://intro.alexgaoth.com/escalate-anything/companies/afterpay.json): Payment apps and money transfer; playbooks: transaction_dispute, billing_error, refund_request, unauthorized_charge, fraud, payment_assistance
- [Aidvantage](https://intro.alexgaoth.com/escalate-anything/companies/aidvantage.json): Federal student loan servicers; playbooks: student_loan_servicing, debt_collection
- [Airbnb](https://intro.alexgaoth.com/escalate-anything/companies/airbnb.json): Hotels and short-term rentals; playbooks: reservation_problem, refund_request, damage_claim, deposit_refund; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/airbnb.md)
- [Alabama Power](https://intro.alexgaoth.com/escalate-anything/companies/alabama-power.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, deposit_refund, service_outage
- [Alaska Airlines](https://intro.alexgaoth.com/escalate-anything/companies/alaska-airlines.json): Airlines; playbooks: flight_cancellation, flight_delay, delayed_baggage, lost_baggage, damaged_baggage, denied_boarding, ancillary_fee_refund, travel_credit; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/alaska-airlines.md)
- [AliExpress](https://intro.alexgaoth.com/escalate-anything/companies/aliexpress.json): Retail and e-commerce; playbooks: refund_request, damaged_item, lost_package
- [Allegiant Air](https://intro.alexgaoth.com/escalate-anything/companies/allegiant-air.json): Airlines; playbooks: flight_cancellation, flight_delay, delayed_baggage, lost_baggage, damaged_baggage, denied_boarding, ancillary_fee_refund, accessibility, travel_credit
- [Allstate](https://intro.alexgaoth.com/escalate-anything/companies/allstate.json): Auto, home and renters insurance; playbooks: claim_denial, claim_delay, bill_increase; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/allstate.md)
- [Ally Bank](https://intro.alexgaoth.com/escalate-anything/companies/ally-bank.json): Banks and credit card issuers; playbooks: unauthorized_charge, fraud, fee_reversal
- [Amazon](https://intro.alexgaoth.com/escalate-anything/companies/amazon.json): Retail and e-commerce; playbooks: refund_request, lost_package, damaged_item, cancel_service, unauthorized_charge; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/amazon.md)
- [Ameren](https://intro.alexgaoth.com/escalate-anything/companies/ameren.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage
- [American Airlines](https://intro.alexgaoth.com/escalate-anything/companies/american-airlines.json): Airlines; playbooks: flight_cancellation, flight_delay, delayed_baggage, lost_baggage, damaged_baggage, denied_boarding; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/american-airlines.md)
- [American Electric Power](https://intro.alexgaoth.com/escalate-anything/companies/aep.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, deposit_refund, service_outage
- [American Express](https://intro.alexgaoth.com/escalate-anything/companies/american-express.json): Banks and credit card issuers; playbooks: unauthorized_charge, transaction_dispute, fraud; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/american-express.md)
- [American Family Insurance](https://intro.alexgaoth.com/escalate-anything/companies/american-family.json): Auto, home and renters insurance; playbooks: claim_denial, claim_delay, bill_increase
- [Amtrak (National Railroad Passenger Corporation)](https://intro.alexgaoth.com/escalate-anything/companies/amtrak.json): Rail and intercity bus; playbooks: refund_request, accessibility, lost_baggage
- [Ancestry](https://intro.alexgaoth.com/escalate-anything/companies/ancestry.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, free_trial_conversion, unauthorized_charge, bill_increase
- [Anthem (Elevance Health)](https://intro.alexgaoth.com/escalate-anything/companies/elevance-health.json): Health insurance; playbooks: claim_denial, billing_error, surprise_medical_bill
- [Anytime Fitness](https://intro.alexgaoth.com/escalate-anything/companies/anytime-fitness.json): Gyms and fitness memberships; playbooks: cancel_service, billing_error
- [Apple](https://intro.alexgaoth.com/escalate-anything/companies/apple.json): Retail and e-commerce; playbooks: refund_request, cancel_service, warranty_claim, unauthorized_charge; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/apple.md)
- [Apple Cash](https://intro.alexgaoth.com/escalate-anything/companies/apple-cash.json): Payment apps and money transfer; playbooks: unauthorized_charge, fraud
- [Arizona Public Service](https://intro.alexgaoth.com/escalate-anything/companies/aps.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage
- [Astound Broadband](https://intro.alexgaoth.com/escalate-anything/companies/astound-broadband.json): Internet, cable, satellite and home phone; playbooks: billing_error, cancel_service, equipment_return, service_outage
- [AT&T](https://intro.alexgaoth.com/escalate-anything/companies/att.json): Wireless carriers; playbooks: billing_error, bill_increase, price_negotiation, cancel_service, equipment_return, service_outage; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/att.md)
- [Atmos Energy Corporation](https://intro.alexgaoth.com/escalate-anything/companies/atmos-energy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, property_damage_claim
- [Audible](https://intro.alexgaoth.com/escalate-anything/companies/audible.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request
- [Avis Budget Group (Avis and Budget)](https://intro.alexgaoth.com/escalate-anything/companies/avis-budget.json): Car rental; playbooks: damage_claim, billing_error
- [AXS](https://intro.alexgaoth.com/escalate-anything/companies/axs.json): Event tickets and resale; playbooks: event_cancelled, refund_request, billing_error, unauthorized_charge
- [Baltimore Gas and Electric Company](https://intro.alexgaoth.com/escalate-anything/companies/bge.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage, deposit_refund
- [Bank of America](https://intro.alexgaoth.com/escalate-anything/companies/bank-of-america.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud, fee_reversal, frozen_funds, billing_error; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/bank-of-america.md)
- [BECU](https://intro.alexgaoth.com/escalate-anything/companies/becu.json): Credit unions; playbooks: unauthorized_charge, transaction_dispute, fraud, payment_assistance
- [Best Buy](https://intro.alexgaoth.com/escalate-anything/companies/best-buy.json): Retail and e-commerce; playbooks: refund_request, damaged_item, cancel_service, warranty_claim
- [Best Western Hotels & Resorts](https://intro.alexgaoth.com/escalate-anything/companies/best-western.json): Hotels and short-term rentals; playbooks: refund_request, billing_error
- [BJ's Wholesale Club](https://intro.alexgaoth.com/escalate-anything/companies/bjs-wholesale.json): Retail and e-commerce; playbooks: cancel_service, refund_request
- [Blue Cross Blue Shield (BCBS Association and FEP Blue)](https://intro.alexgaoth.com/escalate-anything/companies/blue-cross-blue-shield.json): Health insurance; playbooks: claim_denial, billing_error, surprise_medical_bill
- [BMO](https://intro.alexgaoth.com/escalate-anything/companies/bmo.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud
- [Booking.com](https://intro.alexgaoth.com/escalate-anything/companies/booking-com.json): Online travel agencies; playbooks: refund_request, reservation_problem, flight_cancellation; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/booking-com.md)
- [Boost Mobile](https://intro.alexgaoth.com/escalate-anything/companies/boost-mobile.json): Wireless carriers; playbooks: billing_error, cancel_service
- [Breeze Airways](https://intro.alexgaoth.com/escalate-anything/companies/breeze-airways.json): Airlines; playbooks: flight_cancellation, flight_delay, delayed_baggage, lost_baggage, damaged_baggage
- [Brinks Home](https://intro.alexgaoth.com/escalate-anything/companies/brinks-home.json): Home security and home services; playbooks: cancel_service, early_termination_fee, refund_request
- [Capital One](https://intro.alexgaoth.com/escalate-anything/companies/capital-one.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud, fee_reversal, billing_error; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/capital-one.md)
- [Carnival Cruise Line](https://intro.alexgaoth.com/escalate-anything/companies/carnival-cruise-line.json): Cruise lines; playbooks: refund_request, travel_credit, reservation_problem, accessibility; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/carnival-cruise-line.md)
- [Cash App](https://intro.alexgaoth.com/escalate-anything/companies/cash-app.json): Payment apps and money transfer; playbooks: unauthorized_charge, fraud, frozen_funds; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/cash-app.md)
- [Centene (Ambetter, Wellcare, Health Net)](https://intro.alexgaoth.com/escalate-anything/companies/centene.json): Health insurance; playbooks: claim_denial, billing_error, surprise_medical_bill
- [CenterPoint Energy](https://intro.alexgaoth.com/escalate-anything/companies/centerpoint-energy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage
- [Central Maine Power Company](https://intro.alexgaoth.com/escalate-anything/companies/central-maine-power.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance
- [CenturyLink](https://intro.alexgaoth.com/escalate-anything/companies/lumen-centurylink.json): Internet, cable, satellite and home phone; playbooks: billing_error, bill_increase, cancel_service, equipment_return
- [Charles Schwab](https://intro.alexgaoth.com/escalate-anything/companies/charles-schwab.json): Brokerages and crypto platforms; playbooks: fraud, account_transfer, fee_reversal
- [Chase](https://intro.alexgaoth.com/escalate-anything/companies/chase.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud, fee_reversal, frozen_funds, billing_error; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/chase.md)
- [Chegg](https://intro.alexgaoth.com/escalate-anything/companies/chegg.json): Streaming, software and other subscriptions; playbooks: cancel_service, privacy_request
- [Chewy](https://intro.alexgaoth.com/escalate-anything/companies/chewy.json): Retail and e-commerce; playbooks: refund_request, damaged_item, cancel_service, free_trial_conversion
- [Chime](https://intro.alexgaoth.com/escalate-anything/companies/chime.json): Banks and credit card issuers; playbooks: unauthorized_charge, transaction_dispute, fraud, frozen_funds, cancel_service; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/chime.md)
- [Choice Hotels International](https://intro.alexgaoth.com/escalate-anything/companies/choice-hotels.json): Hotels and short-term rentals; playbooks: refund_request, billing_error
- [Cigna Healthcare](https://intro.alexgaoth.com/escalate-anything/companies/cigna.json): Health insurance; playbooks: claim_denial, billing_error, surprise_medical_bill; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/cigna.md)
- [Citi](https://intro.alexgaoth.com/escalate-anything/companies/citi.json): Banks and credit card issuers; playbooks: billing_error, transaction_dispute, unauthorized_charge, fraud, frozen_funds; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/citi.md)
- [Citizens Bank](https://intro.alexgaoth.com/escalate-anything/companies/citizens-bank.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud, fee_reversal
- [Coinbase](https://intro.alexgaoth.com/escalate-anything/companies/coinbase.json): Brokerages and crypto platforms; playbooks: fraud, account_access, frozen_funds; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/coinbase.md)
- [Commonwealth Edison Company](https://intro.alexgaoth.com/escalate-anything/companies/comed.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage, deposit_refund
- [Consolidated Edison Company of New York](https://intro.alexgaoth.com/escalate-anything/companies/con-edison.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/con-edison.md)
- [Consumer Cellular](https://intro.alexgaoth.com/escalate-anything/companies/consumer-cellular.json): Wireless carriers; playbooks: billing_error, cancel_service, refund_request
- [Consumers Energy](https://intro.alexgaoth.com/escalate-anything/companies/consumers-energy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage
- [Convergent Outsourcing (now Transworld Systems)](https://intro.alexgaoth.com/escalate-anything/companies/convergent-outsourcing.json): Debt collectors and debt buyers; playbooks: debt_collection, credit_report_error
- [Costco](https://intro.alexgaoth.com/escalate-anything/companies/costco.json): Retail and e-commerce; playbooks: refund_request, damaged_item, lost_package, cancel_service, warranty_claim
- [Cox Communications](https://intro.alexgaoth.com/escalate-anything/companies/cox-communications.json): Internet, cable, satellite and home phone; playbooks: service_outage
- [CRI](https://intro.alexgaoth.com/escalate-anything/companies/cri.json): Federal student loan servicers; playbooks: student_loan_servicing, debt_collection
- [Cricket Wireless](https://intro.alexgaoth.com/escalate-anything/companies/cricket-wireless.json): Wireless carriers; playbooks: billing_error, cancel_service, equipment_return
- [Crunch Fitness](https://intro.alexgaoth.com/escalate-anything/companies/crunch-fitness.json): Gyms and fitness memberships; playbooks: cancel_service, refund_request
- [Crypto.com](https://intro.alexgaoth.com/escalate-anything/companies/crypto-com.json): Brokerages and crypto platforms; playbooks: fraud
- [Current](https://intro.alexgaoth.com/escalate-anything/companies/current.json): Banks and credit card issuers; playbooks: unauthorized_charge, transaction_dispute, fraud, frozen_funds, cancel_service
- [CVS Pharmacy](https://intro.alexgaoth.com/escalate-anything/companies/cvs.json): Retail and e-commerce; playbooks: refund_request, damaged_item
- [Delta Air Lines](https://intro.alexgaoth.com/escalate-anything/companies/delta-air-lines.json): Airlines; playbooks: flight_cancellation, flight_delay, delayed_baggage, lost_baggage, damaged_baggage, denied_boarding, travel_credit, ancillary_fee_refund, accessibility; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/delta-air-lines.md)
- [DHL Express (U.S.)](https://intro.alexgaoth.com/escalate-anything/companies/dhl-express.json): Parcel and mail carriers; playbooks: lost_package, damaged_item, late_delivery
- [DIRECTV](https://intro.alexgaoth.com/escalate-anything/companies/directv.json): Internet, cable, satellite and home phone; playbooks: cancel_service, equipment_return, billing_error; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/directv.md)
- [Discover](https://intro.alexgaoth.com/escalate-anything/companies/discover.json): Banks and credit card issuers; playbooks: unauthorized_charge, transaction_dispute
- [DISH](https://intro.alexgaoth.com/escalate-anything/companies/dish-network.json): Internet, cable, satellite and home phone; playbooks: cancel_service, equipment_return, billing_error; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/dish-network.md)
- [Disney Cruise Line](https://intro.alexgaoth.com/escalate-anything/companies/disney-cruise-line.json): Cruise lines; playbooks: refund_request, travel_credit, reservation_problem, accessibility
- [Disney+ (including Hulu and ESPN bundles)](https://intro.alexgaoth.com/escalate-anything/companies/disney-plus.json): Streaming, software and other subscriptions; playbooks: cancel_service, bill_increase
- [Dominion Energy](https://intro.alexgaoth.com/escalate-anything/companies/dominion-energy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage
- [DoorDash](https://intro.alexgaoth.com/escalate-anything/companies/doordash.json): Rideshare and delivery apps; playbooks: refund_request, cancel_service; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/doordash.md)
- [Dropbox](https://intro.alexgaoth.com/escalate-anything/companies/dropbox.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, free_trial_conversion, unauthorized_charge, bill_increase
- [DTE Energy](https://intro.alexgaoth.com/escalate-anything/companies/dte-energy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage
- [Duke Energy](https://intro.alexgaoth.com/escalate-anything/companies/duke-energy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/duke-energy.md)
- [Duolingo (Super Duolingo and Duolingo Max)](https://intro.alexgaoth.com/escalate-anything/companies/duolingo.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request
- [Duquesne Light Company](https://intro.alexgaoth.com/escalate-anything/companies/duquesne-light.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, service_outage
- [E*TRADE from Morgan Stanley](https://intro.alexgaoth.com/escalate-anything/companies/etrade.json): Brokerages and crypto platforms; playbooks: fraud
- [eBay](https://intro.alexgaoth.com/escalate-anything/companies/ebay.json): Retail and e-commerce; playbooks: lost_package, damaged_item, refund_request; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/ebay.md)
- [Edfinancial Services](https://intro.alexgaoth.com/escalate-anything/companies/edfinancial.json): Federal student loan servicers; playbooks: student_loan_servicing, debt_collection
- [Entergy](https://intro.alexgaoth.com/escalate-anything/companies/entergy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, deposit_refund, service_outage
- [Enterprise Mobility (Enterprise Rent-A-Car, National, Alamo)](https://intro.alexgaoth.com/escalate-anything/companies/enterprise.json): Car rental; playbooks: damage_claim, billing_error, deposit_refund; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/enterprise.md)
- [Equifax](https://intro.alexgaoth.com/escalate-anything/companies/equifax.json): Credit reporting agencies; playbooks: credit_report_error, debt_collection, fraud; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/equifax.md)
- [Equinox](https://intro.alexgaoth.com/escalate-anything/companies/equinox.json): Gyms and fitness memberships; playbooks: cancel_service
- [Etsy](https://intro.alexgaoth.com/escalate-anything/companies/etsy.json): Retail and e-commerce; playbooks: lost_package, damaged_item, refund_request
- [Eventbrite](https://intro.alexgaoth.com/escalate-anything/companies/eventbrite.json): Event tickets and resale; playbooks: event_cancelled, refund_request, billing_error, unauthorized_charge
- [Evergy](https://intro.alexgaoth.com/escalate-anything/companies/evergy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, service_outage
- [Eversource Energy](https://intro.alexgaoth.com/escalate-anything/companies/eversource.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage
- [Expedia](https://intro.alexgaoth.com/escalate-anything/companies/expedia.json): Online travel agencies; playbooks: flight_cancellation, refund_request, reservation_problem; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/expedia.md)
- [Experian](https://intro.alexgaoth.com/escalate-anything/companies/experian.json): Credit reporting agencies; playbooks: credit_report_error, debt_collection, fraud; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/experian.md)
- [Farmers Insurance](https://intro.alexgaoth.com/escalate-anything/companies/farmers.json): Auto, home and renters insurance; playbooks: claim_denial, claim_delay, bill_increase
- [FedEx](https://intro.alexgaoth.com/escalate-anything/companies/fedex.json): Parcel and mail carriers; playbooks: lost_package, damaged_item, late_delivery; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/fedex.md)
- [Fidelity Investments](https://intro.alexgaoth.com/escalate-anything/companies/fidelity.json): Brokerages and crypto platforms; playbooks: fraud, unauthorized_charge, account_transfer, account_access; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/fidelity.md)
- [Fifth Third Bank](https://intro.alexgaoth.com/escalate-anything/companies/fifth-third.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud, fee_reversal
- [FirstEnergy](https://intro.alexgaoth.com/escalate-anything/companies/firstenergy.json): Electric, gas and water utilities; playbooks: disconnection, payment_assistance, service_outage; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/firstenergy.md)
- [FlixBus (Flix Bus, Inc.)](https://intro.alexgaoth.com/escalate-anything/companies/flixbus.json): Rail and intercity bus; playbooks: refund_request, accessibility
- [Florida Power & Light Company](https://intro.alexgaoth.com/escalate-anything/companies/fpl.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, deposit_refund, service_outage
- [Frontier](https://intro.alexgaoth.com/escalate-anything/companies/frontier-communications.json): Internet, cable, satellite and home phone; playbooks: billing_error, bill_increase, cancel_service, equipment_return, service_outage; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/frontier-communications.md)
- [Frontier Airlines](https://intro.alexgaoth.com/escalate-anything/companies/frontier-airlines.json): Airlines; playbooks: flight_cancellation, flight_delay, delayed_baggage, lost_baggage, damaged_baggage, denied_boarding, ancillary_fee_refund, accessibility; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/frontier-airlines.md)
- [Fubo](https://intro.alexgaoth.com/escalate-anything/companies/fubo.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, free_trial_conversion, unauthorized_charge, bill_increase
- [GEICO](https://intro.alexgaoth.com/escalate-anything/companies/geico.json): Auto, home and renters insurance; playbooks: claim_denial, claim_delay, bill_increase; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/geico.md)
- [Georgia Power](https://intro.alexgaoth.com/escalate-anything/companies/georgia-power.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, deposit_refund, service_outage
- [gFiber](https://intro.alexgaoth.com/escalate-anything/companies/google-fiber.json): Internet, cable, satellite and home phone; playbooks: service_outage, cancel_service, equipment_return
- [Goldman Sachs Bank USA (Apple Card, Marcus)](https://intro.alexgaoth.com/escalate-anything/companies/goldman-sachs-marcus.json): Banks and credit card issuers; playbooks: unauthorized_charge
- [Google Fi Wireless](https://intro.alexgaoth.com/escalate-anything/companies/google-fi.json): Wireless carriers; playbooks: cancel_service, equipment_return
- [Google Pay and Google Wallet](https://intro.alexgaoth.com/escalate-anything/companies/google-pay.json): Payment apps and money transfer; playbooks: unauthorized_charge, refund_request, transaction_dispute, frozen_funds
- [Google Play (subscriptions and in-app purchases)](https://intro.alexgaoth.com/escalate-anything/companies/google-play.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, unauthorized_charge
- [Greyhound Lines, Inc.](https://intro.alexgaoth.com/escalate-anything/companies/greyhound.json): Rail and intercity bus; playbooks: refund_request, accessibility, lost_baggage
- [Grubhub](https://intro.alexgaoth.com/escalate-anything/companies/grubhub.json): Rideshare and delivery apps; playbooks: cancel_service, refund_request
- [H&R Block](https://intro.alexgaoth.com/escalate-anything/companies/hr-block.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request
- [HBO Max](https://intro.alexgaoth.com/escalate-anything/companies/hbo-max.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, unauthorized_charge, bill_increase
- [HelloFresh](https://intro.alexgaoth.com/escalate-anything/companies/hellofresh.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, free_trial_conversion, unauthorized_charge, bill_increase
- [Hertz](https://intro.alexgaoth.com/escalate-anything/companies/hertz.json): Car rental; playbooks: damage_claim, billing_error, deposit_refund; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/hertz.md)
- [Hilton](https://intro.alexgaoth.com/escalate-anything/companies/hilton.json): Hotels and short-term rentals; playbooks: refund_request, billing_error, deposit_refund
- [Humana](https://intro.alexgaoth.com/escalate-anything/companies/humana.json): Health insurance; playbooks: claim_denial, billing_error, surprise_medical_bill
- [Huntington Bank](https://intro.alexgaoth.com/escalate-anything/companies/huntington.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud, fee_reversal
- [Hyatt Hotels Corporation](https://intro.alexgaoth.com/escalate-anything/companies/hyatt.json): Hotels and short-term rentals; playbooks: refund_request, billing_error
- [IHG Hotels & Resorts](https://intro.alexgaoth.com/escalate-anything/companies/ihg.json): Hotels and short-term rentals; playbooks: billing_error, refund_request, reservation_problem
- [IKEA](https://intro.alexgaoth.com/escalate-anything/companies/ikea.json): Retail and e-commerce; playbooks: refund_request, damaged_item, lost_package, price_adjustment, warranty_claim
- [Instacart](https://intro.alexgaoth.com/escalate-anything/companies/instacart.json): Rideshare and delivery apps; playbooks: refund_request, unauthorized_charge, cancel_service
- [Jefferson Capital](https://intro.alexgaoth.com/escalate-anything/companies/jefferson-capital.json): Debt collectors and debt buyers; playbooks: debt_collection, credit_report_error
- [JetBlue Airways](https://intro.alexgaoth.com/escalate-anything/companies/jetblue.json): Airlines; playbooks: flight_cancellation, flight_delay, delayed_baggage, lost_baggage, damaged_baggage, denied_boarding, ancillary_fee_refund, accessibility, travel_credit; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/jetblue.md)
- [Kaiser Permanente](https://intro.alexgaoth.com/escalate-anything/companies/kaiser-permanente.json): Health insurance; playbooks: claim_denial, billing_error, surprise_medical_bill; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/kaiser-permanente.md)
- [KeyBank](https://intro.alexgaoth.com/escalate-anything/companies/keybank.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud, fee_reversal
- [Kinetic](https://intro.alexgaoth.com/escalate-anything/companies/kinetic-windstream.json): Internet, cable, satellite and home phone; playbooks: billing_error, bill_increase, cancel_service, equipment_return, service_outage
- [Klarna](https://intro.alexgaoth.com/escalate-anything/companies/klarna.json): Payment apps and money transfer; playbooks: transaction_dispute, refund_request, unauthorized_charge, fraud, payment_assistance; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/klarna.md)
- [Kohl's](https://intro.alexgaoth.com/escalate-anything/companies/kohls.json): Retail and e-commerce; playbooks: refund_request, price_adjustment
- [Kraken](https://intro.alexgaoth.com/escalate-anything/companies/kraken.json): Brokerages and crypto platforms; playbooks: frozen_funds, fraud, account_transfer
- [Kroger](https://intro.alexgaoth.com/escalate-anything/companies/kroger.json): Retail and e-commerce; playbooks: lost_package, damaged_item
- [LA Fitness](https://intro.alexgaoth.com/escalate-anything/companies/la-fitness.json): Gyms and fitness memberships; playbooks: cancel_service, refund_request; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/la-fitness.md)
- [Liberty Mutual](https://intro.alexgaoth.com/escalate-anything/companies/liberty-mutual.json): Auto, home and renters insurance; playbooks: claim_denial, claim_delay, bill_increase
- [LinkedIn](https://intro.alexgaoth.com/escalate-anything/companies/linkedin.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, free_trial_conversion, unauthorized_charge, bill_increase
- [Lowe's](https://intro.alexgaoth.com/escalate-anything/companies/lowes.json): Retail and e-commerce; playbooks: refund_request, damaged_item, billing_error
- [LVNV Funding (serviced by Resurgent Capital Services)](https://intro.alexgaoth.com/escalate-anything/companies/lvnv-funding.json): Debt collectors and debt buyers; playbooks: debt_collection, credit_report_error
- [Lyft](https://intro.alexgaoth.com/escalate-anything/companies/lyft.json): Rideshare and delivery apps; playbooks: billing_error, cancel_service
- [M&T Bank](https://intro.alexgaoth.com/escalate-anything/companies/m-and-t-bank.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud, fee_reversal
- [Macy's](https://intro.alexgaoth.com/escalate-anything/companies/macys.json): Retail and e-commerce; playbooks: refund_request, price_adjustment, damaged_item
- [Marriott International](https://intro.alexgaoth.com/escalate-anything/companies/marriott.json): Hotels and short-term rentals; playbooks: refund_request, billing_error, deposit_refund
- [Match Group (Tinder, Hinge)](https://intro.alexgaoth.com/escalate-anything/companies/match-group.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, bill_increase
- [McAfee](https://intro.alexgaoth.com/escalate-anything/companies/mcafee.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, unauthorized_charge, bill_increase; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/mcafee.md)
- [Mediacom](https://intro.alexgaoth.com/escalate-anything/companies/mediacom.json): Internet, cable, satellite and home phone; playbooks: billing_error, bill_increase, cancel_service, equipment_return, service_outage
- [megabus (US)](https://intro.alexgaoth.com/escalate-anything/companies/megabus.json): Rail and intercity bus; playbooks: refund_request, accessibility, lost_baggage
- [Metro by T-Mobile](https://intro.alexgaoth.com/escalate-anything/companies/metro-by-t-mobile.json): Wireless carriers; playbooks: billing_error, cancel_service, refund_request
- [Microsoft (Microsoft 365 and Xbox Game Pass subscriptions)](https://intro.alexgaoth.com/escalate-anything/companies/microsoft.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, bill_increase
- [Midland Credit Management (Encore Capital Group)](https://intro.alexgaoth.com/escalate-anything/companies/midland-credit-management.json): Debt collectors and debt buyers; playbooks: debt_collection, credit_report_error; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/midland-credit-management.md)
- [Mint Mobile](https://intro.alexgaoth.com/escalate-anything/companies/mint-mobile.json): Wireless carriers; playbooks: billing_error, cancel_service, refund_request
- [MOHELA](https://intro.alexgaoth.com/escalate-anything/companies/mohela.json): Federal student loan servicers; playbooks: student_loan_servicing, debt_collection; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/mohela.md)
- [Molina Healthcare](https://intro.alexgaoth.com/escalate-anything/companies/molina-healthcare.json): Health insurance; playbooks: claim_denial, billing_error, surprise_medical_bill
- [MoneyGram](https://intro.alexgaoth.com/escalate-anything/companies/moneygram.json): Payment apps and money transfer; playbooks: fraud
- [MSC Cruises](https://intro.alexgaoth.com/escalate-anything/companies/msc-cruises.json): Cruise lines; playbooks: refund_request, accessibility
- [National Grid (US)](https://intro.alexgaoth.com/escalate-anything/companies/national-grid.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage
- [Nationwide](https://intro.alexgaoth.com/escalate-anything/companies/nationwide.json): Auto, home and renters insurance; playbooks: claim_denial, claim_delay, bill_increase
- [Navy Federal Credit Union](https://intro.alexgaoth.com/escalate-anything/companies/navy-federal-credit-union.json): Credit unions; playbooks: transaction_dispute, unauthorized_charge, fraud, billing_error
- [Nelnet](https://intro.alexgaoth.com/escalate-anything/companies/nelnet.json): Federal student loan servicers; playbooks: student_loan_servicing, debt_collection; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/nelnet.md)
- [Netflix](https://intro.alexgaoth.com/escalate-anything/companies/netflix.json): Streaming, software and other subscriptions; playbooks: cancel_service, unauthorized_charge, bill_increase
- [New York State Electric & Gas](https://intro.alexgaoth.com/escalate-anything/companies/nyseg.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, service_outage
- [Newegg](https://intro.alexgaoth.com/escalate-anything/companies/newegg.json): Retail and e-commerce; playbooks: refund_request, damaged_item, lost_package, warranty_claim
- [Nintendo (Nintendo Switch Online and Nintendo eShop)](https://intro.alexgaoth.com/escalate-anything/companies/nintendo.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, free_trial_conversion, unauthorized_charge, bill_increase
- [Noom](https://intro.alexgaoth.com/escalate-anything/companies/noom.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, free_trial_conversion
- [Nordstrom](https://intro.alexgaoth.com/escalate-anything/companies/nordstrom.json): Retail and e-commerce; playbooks: refund_request, price_adjustment, lost_package, warranty_claim
- [Northern Indiana Public Service Company](https://intro.alexgaoth.com/escalate-anything/companies/nipsco.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage
- [Norton](https://intro.alexgaoth.com/escalate-anything/companies/norton.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, free_trial_conversion, unauthorized_charge, bill_increase; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/norton.md)
- [Norwegian Cruise Line](https://intro.alexgaoth.com/escalate-anything/companies/norwegian-cruise-line.json): Cruise lines; playbooks: refund_request, travel_credit, reservation_problem, accessibility
- [NV Energy](https://intro.alexgaoth.com/escalate-anything/companies/nv-energy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection
- [Oklahoma Gas and Electric Company (OG&E)](https://intro.alexgaoth.com/escalate-anything/companies/oge-energy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, service_outage
- [Oncor Electric Delivery](https://intro.alexgaoth.com/escalate-anything/companies/oncor.json): Electric, gas and water utilities; playbooks: service_outage, billing_error
- [OnTrac](https://intro.alexgaoth.com/escalate-anything/companies/ontrac.json): Parcel and mail carriers; playbooks: lost_package, damaged_item, late_delivery
- [Optimum](https://intro.alexgaoth.com/escalate-anything/companies/optimum.json): Internet, cable, satellite and home phone; playbooks: billing_error, cancel_service, equipment_return, service_outage; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/optimum.md)
- [Orangetheory Fitness](https://intro.alexgaoth.com/escalate-anything/companies/orangetheory.json): Gyms and fitness memberships; playbooks: cancel_service, refund_request
- [Orkin](https://intro.alexgaoth.com/escalate-anything/companies/orkin.json): Home security and home services; playbooks: cancel_service, refund_request
- [Oscar Health](https://intro.alexgaoth.com/escalate-anything/companies/oscar-health.json): Health insurance; playbooks: claim_denial, billing_error, surprise_medical_bill
- [Pacific Gas and Electric Company](https://intro.alexgaoth.com/escalate-anything/companies/pge.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage, deposit_refund; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/pge.md)
- [PacifiCorp](https://intro.alexgaoth.com/escalate-anything/companies/pacificorp.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, service_outage, property_damage_claim
- [Paramount+](https://intro.alexgaoth.com/escalate-anything/companies/paramount-plus.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, bill_increase
- [PayPal](https://intro.alexgaoth.com/escalate-anything/companies/paypal.json): Payment apps and money transfer; playbooks: transaction_dispute, unauthorized_charge, fraud, frozen_funds; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/paypal.md)
- [Peacock](https://intro.alexgaoth.com/escalate-anything/companies/peacock.json): Streaming, software and other subscriptions; playbooks: cancel_service, bill_increase
- [PECO Energy Company](https://intro.alexgaoth.com/escalate-anything/companies/peco.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage, deposit_refund
- [Peloton](https://intro.alexgaoth.com/escalate-anything/companies/peloton.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, billing_error, free_trial_conversion, bill_increase; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/peloton.md)
- [PenFed Credit Union](https://intro.alexgaoth.com/escalate-anything/companies/penfed.json): Credit unions; playbooks: transaction_dispute, unauthorized_charge, fraud
- [Planet Fitness](https://intro.alexgaoth.com/escalate-anything/companies/planet-fitness.json): Gyms and fitness memberships; playbooks: cancel_service; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/planet-fitness.md)
- [PlayStation (PlayStation Plus and PlayStation Store)](https://intro.alexgaoth.com/escalate-anything/companies/playstation.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, unauthorized_charge
- [PNC Bank](https://intro.alexgaoth.com/escalate-anything/companies/pnc.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud, fee_reversal, billing_error
- [Portfolio Recovery Associates (PRA)](https://intro.alexgaoth.com/escalate-anything/companies/portfolio-recovery-associates.json): Debt collectors and debt buyers; playbooks: debt_collection, credit_report_error; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/portfolio-recovery-associates.md)
- [Portland General Electric](https://intro.alexgaoth.com/escalate-anything/companies/portland-general-electric.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, service_outage, property_damage_claim
- [Potomac Electric Power Company](https://intro.alexgaoth.com/escalate-anything/companies/pepco.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, service_outage
- [PPL Electric Utilities](https://intro.alexgaoth.com/escalate-anything/companies/ppl-electric.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, service_outage
- [Priceline](https://intro.alexgaoth.com/escalate-anything/companies/priceline.json): Online travel agencies; playbooks: flight_cancellation, refund_request, reservation_problem
- [Princess Cruises](https://intro.alexgaoth.com/escalate-anything/companies/princess-cruises.json): Cruise lines; playbooks: refund_request, travel_credit, reservation_problem, accessibility
- [Progressive](https://intro.alexgaoth.com/escalate-anything/companies/progressive.json): Auto, home and renters insurance; playbooks: claim_denial, claim_delay, bill_increase; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/progressive.md)
- [PSEG Long Island](https://intro.alexgaoth.com/escalate-anything/companies/pseg-long-island.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage
- [Public Service Electric and Gas Company (PSE&G)](https://intro.alexgaoth.com/escalate-anything/companies/pseg.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage, deposit_refund
- [Puget Sound Energy](https://intro.alexgaoth.com/escalate-anything/companies/puget-sound-energy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, service_outage, property_damage_claim
- [Regions Bank](https://intro.alexgaoth.com/escalate-anything/companies/regions.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud, fee_reversal, account_access
- [Reliant Energy](https://intro.alexgaoth.com/escalate-anything/companies/reliant-energy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, cancel_service, bill_increase, deposit_refund, service_outage
- [Robinhood](https://intro.alexgaoth.com/escalate-anything/companies/robinhood.json): Brokerages and crypto platforms; playbooks: account_transfer, fraud, account_access, frozen_funds; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/robinhood.md)
- [Rochester Gas and Electric](https://intro.alexgaoth.com/escalate-anything/companies/rge.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, service_outage
- [Royal Caribbean International](https://intro.alexgaoth.com/escalate-anything/companies/royal-caribbean.json): Cruise lines; playbooks: refund_request, travel_credit, reservation_problem, accessibility; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/royal-caribbean.md)
- [Sam's Club](https://intro.alexgaoth.com/escalate-anything/companies/sams-club.json): Retail and e-commerce; playbooks: cancel_service, refund_request
- [San Diego Gas & Electric](https://intro.alexgaoth.com/escalate-anything/companies/sdge.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage
- [Santander Bank](https://intro.alexgaoth.com/escalate-anything/companies/santander-bank.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud, fee_reversal
- [SeatGeek](https://intro.alexgaoth.com/escalate-anything/companies/seatgeek.json): Event tickets and resale; playbooks: event_cancelled, refund_request, billing_error, unauthorized_charge
- [SHEIN](https://intro.alexgaoth.com/escalate-anything/companies/shein.json): Retail and e-commerce; playbooks: refund_request, damaged_item
- [SimpliSafe](https://intro.alexgaoth.com/escalate-anything/companies/simplisafe.json): Home security and home services; playbooks: cancel_service, refund_request, billing_error
- [SiriusXM](https://intro.alexgaoth.com/escalate-anything/companies/siriusxm.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, bill_increase; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/siriusxm.md)
- [SIXT (USA)](https://intro.alexgaoth.com/escalate-anything/companies/sixt.json): Car rental; playbooks: damage_claim, billing_error, deposit_refund
- [Sling TV](https://intro.alexgaoth.com/escalate-anything/companies/sling-tv.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, free_trial_conversion, bill_increase
- [SoFi](https://intro.alexgaoth.com/escalate-anything/companies/sofi.json): Banks and credit card issuers; playbooks: unauthorized_charge, transaction_dispute, fraud; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/sofi.md)
- [Southern California Edison](https://intro.alexgaoth.com/escalate-anything/companies/southern-california-edison.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage
- [Southern California Gas Company](https://intro.alexgaoth.com/escalate-anything/companies/socalgas.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, service_outage
- [Southwest Airlines](https://intro.alexgaoth.com/escalate-anything/companies/southwest-airlines.json): Airlines; playbooks: flight_cancellation, flight_delay, delayed_baggage, lost_baggage, damaged_baggage, denied_boarding, travel_credit; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/southwest-airlines.md)
- [Spectrum](https://intro.alexgaoth.com/escalate-anything/companies/charter-spectrum.json): Internet, cable, satellite and home phone; playbooks: billing_error, bill_increase, price_negotiation, cancel_service, equipment_return, service_outage; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/charter-spectrum.md)
- [Spire Inc.](https://intro.alexgaoth.com/escalate-anything/companies/spire.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance
- [Spirit Airlines](https://intro.alexgaoth.com/escalate-anything/companies/spirit-airlines.json): Airlines; playbooks: flight_cancellation, travel_credit; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/spirit-airlines.md)
- [Spotify](https://intro.alexgaoth.com/escalate-anything/companies/spotify.json): Streaming, software and other subscriptions; playbooks: cancel_service, unauthorized_charge, refund_request, bill_increase
- [Starlink](https://intro.alexgaoth.com/escalate-anything/companies/starlink.json): Internet, cable, satellite and home phone; playbooks: cancel_service, equipment_return, service_outage
- [State Employees' Credit Union (SECU, North Carolina)](https://intro.alexgaoth.com/escalate-anything/companies/state-employees-credit-union.json): Credit unions; playbooks: unauthorized_charge, transaction_dispute, fraud, frozen_funds
- [State Farm](https://intro.alexgaoth.com/escalate-anything/companies/state-farm.json): Auto, home and renters insurance; playbooks: claim_denial, claim_delay, bill_increase; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/state-farm.md)
- [Straight Talk Wireless](https://intro.alexgaoth.com/escalate-anything/companies/straight-talk.json): Wireless carriers; playbooks: billing_error, cancel_service, equipment_return, service_outage
- [StubHub](https://intro.alexgaoth.com/escalate-anything/companies/stubhub.json): Event tickets and resale; playbooks: event_cancelled, refund_request, billing_error, unauthorized_charge; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/stubhub.md)
- [Sun Country Airlines](https://intro.alexgaoth.com/escalate-anything/companies/sun-country-airlines.json): Airlines; playbooks: delayed_baggage, lost_baggage, damaged_baggage, travel_credit
- [Synchrony](https://intro.alexgaoth.com/escalate-anything/companies/synchrony.json): Banks and credit card issuers; playbooks: fraud, unauthorized_charge, transaction_dispute; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/synchrony.md)
- [T-Mobile](https://intro.alexgaoth.com/escalate-anything/companies/t-mobile.json): Wireless carriers; playbooks: billing_error, bill_increase, price_negotiation, cancel_service, equipment_return; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/t-mobile.md)
- [Tampa Electric Company](https://intro.alexgaoth.com/escalate-anything/companies/tampa-electric.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, service_outage, property_damage_claim
- [Target](https://intro.alexgaoth.com/escalate-anything/companies/target.json): Retail and e-commerce; playbooks: refund_request, damaged_item, lost_package
- [TD Bank](https://intro.alexgaoth.com/escalate-anything/companies/td-bank.json): Banks and credit card issuers; playbooks: unauthorized_charge, fraud, billing_error, fee_reversal
- [Temu](https://intro.alexgaoth.com/escalate-anything/companies/temu.json): Retail and e-commerce; playbooks: lost_package, damaged_item, refund_request; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/temu.md)
- [Terminix](https://intro.alexgaoth.com/escalate-anything/companies/terminix.json): Home security and home services; playbooks: cancel_service, billing_error
- [The Home Depot](https://intro.alexgaoth.com/escalate-anything/companies/home-depot.json): Retail and e-commerce; playbooks: refund_request, billing_error, damaged_item
- [Ticketmaster](https://intro.alexgaoth.com/escalate-anything/companies/ticketmaster.json): Event tickets and resale; playbooks: event_cancelled, refund_request, billing_error, unauthorized_charge; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/ticketmaster.md)
- [TransUnion](https://intro.alexgaoth.com/escalate-anything/companies/transunion.json): Credit reporting agencies; playbooks: credit_report_error, debt_collection, fraud; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/transunion.md)
- [Travelers](https://intro.alexgaoth.com/escalate-anything/companies/travelers.json): Auto, home and renters insurance; playbooks: claim_denial, claim_delay, bill_increase
- [Truist](https://intro.alexgaoth.com/escalate-anything/companies/truist.json): Banks and credit card issuers; playbooks: fraud, unauthorized_charge, billing_error, fee_reversal
- [TurboTax](https://intro.alexgaoth.com/escalate-anything/companies/intuit-turbotax.json): Streaming, software and other subscriptions; playbooks: refund_request, cancel_service, unauthorized_charge, bill_increase; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/intuit-turbotax.md)
- [Turo](https://intro.alexgaoth.com/escalate-anything/companies/turo.json): Car rental; playbooks: damage_claim, billing_error, deposit_refund, refund_request
- [TXU Energy](https://intro.alexgaoth.com/escalate-anything/companies/txu-energy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, cancel_service, bill_increase, deposit_refund, service_outage; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/txu-energy.md)
- [U.S. Bank](https://intro.alexgaoth.com/escalate-anything/companies/us-bank.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud, billing_error
- [Uber](https://intro.alexgaoth.com/escalate-anything/companies/uber.json): Rideshare and delivery apps; playbooks: billing_error, cancel_service; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/uber.md)
- [United Airlines](https://intro.alexgaoth.com/escalate-anything/companies/united-airlines.json): Airlines; playbooks: flight_cancellation, flight_delay, delayed_baggage, lost_baggage, damaged_baggage, denied_boarding, ancillary_fee_refund; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/united-airlines.md)
- [United States Postal Service](https://intro.alexgaoth.com/escalate-anything/companies/usps.json): Parcel and mail carriers; playbooks: lost_package, damaged_item, late_delivery; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/usps.md)
- [UnitedHealthcare](https://intro.alexgaoth.com/escalate-anything/companies/unitedhealthcare.json): Health insurance; playbooks: claim_denial, billing_error, surprise_medical_bill; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/unitedhealthcare.md)
- [UPS (United Parcel Service)](https://intro.alexgaoth.com/escalate-anything/companies/ups.json): Parcel and mail carriers; playbooks: lost_package, damaged_item, late_delivery; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/ups.md)
- [US Mobile](https://intro.alexgaoth.com/escalate-anything/companies/us-mobile.json): Wireless carriers; playbooks: billing_error, bill_increase, cancel_service
- [USAA](https://intro.alexgaoth.com/escalate-anything/companies/usaa.json): Banks and credit card issuers; playbooks: billing_error, unauthorized_charge, fraud
- [Vanguard](https://intro.alexgaoth.com/escalate-anything/companies/vanguard.json): Brokerages and crypto platforms; playbooks: fraud, account_transfer
- [Varo Bank](https://intro.alexgaoth.com/escalate-anything/companies/varo.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud
- [Venmo](https://intro.alexgaoth.com/escalate-anything/companies/venmo.json): Payment apps and money transfer; playbooks: unauthorized_charge, transaction_dispute, frozen_funds
- [Verizon](https://intro.alexgaoth.com/escalate-anything/companies/verizon.json): Wireless carriers; playbooks: billing_error, bill_increase, price_negotiation, cancel_service, equipment_return, service_outage; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/verizon.md)
- [Visible](https://intro.alexgaoth.com/escalate-anything/companies/visible.json): Wireless carriers; playbooks: billing_error, cancel_service, equipment_return, service_outage
- [Vivid Seats](https://intro.alexgaoth.com/escalate-anything/companies/vivid-seats.json): Event tickets and resale; playbooks: event_cancelled, refund_request, billing_error
- [Vivint](https://intro.alexgaoth.com/escalate-anything/companies/vivint.json): Home security and home services; playbooks: cancel_service, early_termination_fee, billing_error; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/vivint.md)
- [Vrbo](https://intro.alexgaoth.com/escalate-anything/companies/vrbo.json): Hotels and short-term rentals; playbooks: reservation_problem, refund_request, deposit_refund, damage_claim
- [Walgreens](https://intro.alexgaoth.com/escalate-anything/companies/walgreens.json): Retail and e-commerce; playbooks: refund_request, damaged_item
- [Walmart](https://intro.alexgaoth.com/escalate-anything/companies/walmart.json): Retail and e-commerce; playbooks: refund_request, damaged_item, cancel_service; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/walmart.md)
- [Washington Gas Light Company](https://intro.alexgaoth.com/escalate-anything/companies/washington-gas.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, property_damage_claim, service_outage
- [Wayfair](https://intro.alexgaoth.com/escalate-anything/companies/wayfair.json): Retail and e-commerce; playbooks: damaged_item
- [We Energies](https://intro.alexgaoth.com/escalate-anything/companies/we-energies.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, payment_assistance, service_outage
- [Webull](https://intro.alexgaoth.com/escalate-anything/companies/webull.json): Brokerages and crypto platforms; playbooks: account_transfer, fraud
- [WeightWatchers](https://intro.alexgaoth.com/escalate-anything/companies/weightwatchers.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, bill_increase
- [Wells Fargo](https://intro.alexgaoth.com/escalate-anything/companies/wells-fargo.json): Banks and credit card issuers; playbooks: transaction_dispute, unauthorized_charge, fraud, fee_reversal, frozen_funds, billing_error; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/wells-fargo.md)
- [Western Union](https://intro.alexgaoth.com/escalate-anything/companies/western-union.json): Payment apps and money transfer; playbooks: fraud, transaction_dispute, refund_request, frozen_funds
- [Wise](https://intro.alexgaoth.com/escalate-anything/companies/wise.json): Payment apps and money transfer; playbooks: fraud, unauthorized_charge, transaction_dispute, frozen_funds, refund_request
- [WOW!](https://intro.alexgaoth.com/escalate-anything/companies/wow-internet.json): Internet, cable, satellite and home phone; playbooks: equipment_return
- [Wyndham Hotels & Resorts](https://intro.alexgaoth.com/escalate-anything/companies/wyndham.json): Hotels and short-term rentals; playbooks: billing_error, reservation_problem
- [Xcel Energy](https://intro.alexgaoth.com/escalate-anything/companies/xcel-energy.json): Electric, gas and water utilities; playbooks: billing_error, disconnection, deposit_refund
- [Xfinity](https://intro.alexgaoth.com/escalate-anything/companies/comcast-xfinity.json): Internet, cable, satellite and home phone; playbooks: billing_error, bill_increase, cancel_service, equipment_return, service_outage; [dossier](https://intro.alexgaoth.com/escalate-anything/dossiers/comcast-xfinity.md)
- [YouTube (Premium, Music Premium and YouTube TV)](https://intro.alexgaoth.com/escalate-anything/companies/youtube.json): Streaming, software and other subscriptions; playbooks: cancel_service, refund_request, unauthorized_charge, bill_increase
- [Zelle](https://intro.alexgaoth.com/escalate-anything/companies/zelle.json): Payment apps and money transfer; playbooks: fraud, unauthorized_charge

## States

- [Alabama](https://intro.alexgaoth.com/escalate-anything/states/al.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Alaska](https://intro.alexgaoth.com/escalate-anything/states/ak.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Arizona](https://intro.alexgaoth.com/escalate-anything/states/az.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Arkansas](https://intro.alexgaoth.com/escalate-anything/states/ar.json): attorney_general, insurance_department, utility_commission
- [California](https://intro.alexgaoth.com/escalate-anything/states/ca.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Colorado](https://intro.alexgaoth.com/escalate-anything/states/co.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Connecticut](https://intro.alexgaoth.com/escalate-anything/states/ct.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Delaware](https://intro.alexgaoth.com/escalate-anything/states/de.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [District of Columbia](https://intro.alexgaoth.com/escalate-anything/states/dc.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Florida](https://intro.alexgaoth.com/escalate-anything/states/fl.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Georgia](https://intro.alexgaoth.com/escalate-anything/states/ga.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Hawaii](https://intro.alexgaoth.com/escalate-anything/states/hi.json): consumer_affairs, financial_regulator, insurance_department, utility_commission
- [Idaho](https://intro.alexgaoth.com/escalate-anything/states/id.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Illinois](https://intro.alexgaoth.com/escalate-anything/states/il.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Indiana](https://intro.alexgaoth.com/escalate-anything/states/in.json): attorney_general, insurance_department, utility_commission
- [Iowa](https://intro.alexgaoth.com/escalate-anything/states/ia.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Kansas](https://intro.alexgaoth.com/escalate-anything/states/ks.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Kentucky](https://intro.alexgaoth.com/escalate-anything/states/ky.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Louisiana](https://intro.alexgaoth.com/escalate-anything/states/la.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Maine](https://intro.alexgaoth.com/escalate-anything/states/me.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Maryland](https://intro.alexgaoth.com/escalate-anything/states/md.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Massachusetts](https://intro.alexgaoth.com/escalate-anything/states/ma.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Michigan](https://intro.alexgaoth.com/escalate-anything/states/mi.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Minnesota](https://intro.alexgaoth.com/escalate-anything/states/mn.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Mississippi](https://intro.alexgaoth.com/escalate-anything/states/ms.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Missouri](https://intro.alexgaoth.com/escalate-anything/states/mo.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Montana](https://intro.alexgaoth.com/escalate-anything/states/mt.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Nebraska](https://intro.alexgaoth.com/escalate-anything/states/ne.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Nevada](https://intro.alexgaoth.com/escalate-anything/states/nv.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [New Hampshire](https://intro.alexgaoth.com/escalate-anything/states/nh.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [New Jersey](https://intro.alexgaoth.com/escalate-anything/states/nj.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [New Mexico](https://intro.alexgaoth.com/escalate-anything/states/nm.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [New York](https://intro.alexgaoth.com/escalate-anything/states/ny.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [North Carolina](https://intro.alexgaoth.com/escalate-anything/states/nc.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [North Dakota](https://intro.alexgaoth.com/escalate-anything/states/nd.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Ohio](https://intro.alexgaoth.com/escalate-anything/states/oh.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Oklahoma](https://intro.alexgaoth.com/escalate-anything/states/ok.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Oregon](https://intro.alexgaoth.com/escalate-anything/states/or.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Pennsylvania](https://intro.alexgaoth.com/escalate-anything/states/pa.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Rhode Island](https://intro.alexgaoth.com/escalate-anything/states/ri.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [South Carolina](https://intro.alexgaoth.com/escalate-anything/states/sc.json): attorney_general, consumer_affairs, financial_regulator, insurance_department, utility_commission
- [South Dakota](https://intro.alexgaoth.com/escalate-anything/states/sd.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Tennessee](https://intro.alexgaoth.com/escalate-anything/states/tn.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Texas](https://intro.alexgaoth.com/escalate-anything/states/tx.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Utah](https://intro.alexgaoth.com/escalate-anything/states/ut.json): consumer_affairs, financial_regulator, insurance_department, utility_commission
- [Vermont](https://intro.alexgaoth.com/escalate-anything/states/vt.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Virginia](https://intro.alexgaoth.com/escalate-anything/states/va.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Washington](https://intro.alexgaoth.com/escalate-anything/states/wa.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [West Virginia](https://intro.alexgaoth.com/escalate-anything/states/wv.json): attorney_general, financial_regulator, insurance_department, utility_commission
- [Wisconsin](https://intro.alexgaoth.com/escalate-anything/states/wi.json): attorney_general, consumer_affairs, financial_regulator, insurance_department, utility_commission
- [Wyoming](https://intro.alexgaoth.com/escalate-anything/states/wy.json): attorney_general, financial_regulator, insurance_department, utility_commission

## Optional

- [Website](https://intro.alexgaoth.com/escalate-anything/): the same data for people, searchable